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This is BEST

This is BEST

The BEST History


BEST stands for Benchmarking European Service of public Transport and is a project that started in 1999 with the overall objective to increase the use of public transport in European urban areas.

The BEST Objective

To strengthen focus on customers’ needs, demands and expectations and to establish a learning process among public transport professionals are other important objectives for BEST.

The BEST Survey

1.000 citizens are interviewed by telephone one week in March every year in each of the participating cities / regions about their attitudes to public transport.

The BEST Report & analysis

The results from the BEST Survey are presented in reports which show the results for both the individual city region and for all participating BEST city regions.

The BEST Seminar

The participating cities take part in a mandatory seminar held every year in the end of May (free of charge for one person). In 2012 the BEST seminar is going to be held in Barcelona on the 24th and 25th of May 2012. 

BEST Workshops

Based on the suggested work shops topics from the seminar – four one day workshops was held during the autumn of 2011. The goal of the work shops is to create an arena where experts in a certain field can meet and spend a whole day exchanging ideas & experiences.The workshops in 2011 was held in Copenhagen, Helsinki, Oslo and Stockholm and covered the topics:

  1. Developing the PT Network
  2. The use of soft data & hard facts. How to implement databases and reporting solutions?
  3. Customer segmentation
  4. New business models in public transport

At the work shops participants discussed the current situation in each city and common challenges on the basis of presentations made by each participating city. Normally between 10 and 20 persons attended at each of the workshops.


Want more information about BEST?

Contact the BEST Organising Committee: